Last updated: January 2025
Cancellation more than 24 hours before scheduled service
Cancellation 12–24 hours before scheduled service
Cancellation less than 12 hours before service or no-show
At Meet & Greet Dhaka, we understand that travel plans can change unexpectedly. We strive to be as fair and transparent as possible with our refund policy. This policy applies to all service packages — Silver, Gold, and Platinum.
2.1 Full Refund (More than 24 hours notice):
If you cancel your booking more than 24 hours before the scheduled service time, you will receive a full 100% refund of the amount paid. No questions asked.
2.2 Partial Refund (12–24 hours notice):
If you cancel between 12 and 24 hours before your service, a 50% handling fee will be deducted and the remaining 50% will be refunded. This covers costs incurred by our team in preparing for your service.
2.3 No Refund (Less than 12 hours notice or No-Show):
Cancellations made less than 12 hours before the scheduled service time, or instances where the client does not appear at the agreed location, are non-refundable. Our team would have already been deployed and cannot be reallocated at short notice.
3.1 If your flight is delayed, we will monitor the new arrival time at no extra charge. Our representative will adjust their schedule accordingly. No refund is issued for delays caused by the airline.
3.2 In the event of a flight cancellation by the airline, please contact us immediately. We will reschedule your service at no extra cost, or issue a full refund if you choose to cancel altogether.
3.3 In cases of force majeure (natural disasters, airport closures, government orders, etc.) that prevent us from providing the service, a full refund will be issued.
If we fail to provide the booked service due to circumstances within our control (e.g., our representative does not show up, incorrect service is delivered), you are entitled to:
We take service failures extremely seriously and treat each complaint with the utmost priority.
To request a cancellation or refund, please follow these steps:
Once a refund is approved:
The on-arrival visa support component of the Platinum package is non-refundable once our team has initiated the visa processing at the airport, regardless of whether the visa is approved or denied. The approval decision rests solely with Bangladesh Immigration Authority.
8.1 You may modify your booking (e.g., change flight details, date, or package tier) at no charge if the modification is requested more than 24 hours before the service.
8.2 Upgrades (e.g., Silver to Gold) are always permitted and the price difference will be charged.
8.3 Downgrades are treated as a cancellation of the original booking and a new booking at the lower tier — the cancellation policy above applies.
For any refund-related questions, please contact our team:
Our refund policy is designed to be fair to both our clients and our team. We are always open to discuss exceptional circumstances — please don't hesitate to reach out. Customer satisfaction is our highest priority.